25 April 2023 
A day in the life of 
Our technicians drive from home to their customers to install or repair telephony, internet, digital television and digital meters, among other things. Today we follow the day of Kilian who works as a technician gas and electricity at Unit-T.
Today, Kilian takes you through a typical working day.
On a beautiful day in the city of Antwerp, we followed Kilian who, together with his trainee colleague, took care of installing and/or checking the (smart) gas and electricity meters that were usually located in cramped crawl spaces.
Apart from the fact that, as a technician, you have to make many phone calls to the coach for verification and do administration on the tablet, you have to pay close attention while changing the meters.
Kilian was there from the start of this project, so he has already gained a lot of experience. There are definitely career opportunities within the Energy sector at Unit-T, Kilian has now become a coach. This is obviously due to his drive and eagerness to always learn new things. He likes to be busy and doesn’t stand still
Kilian: I leave home and accept the first client. At 08.00, I arrive at the customer and start the order. Once started, I go in and check if I can perform the installation. If I think I cannot execute them, I contact my coach and together we discuss whether it is effectively feasible or not. If it is feasible, I start the task with the necessary materials and personal protective equipment.
Before, during and after the task, I take the necessary photos and perform the necessary tests. When I finish my task, I sign it off and then accept the next customer. If there is a task where you have more work than expected, it is best to contact the planning department. They may be able to place one of your next tasks with another technician whose client has dropped out.
Kilian: Yes, quite a lot. We see each other twice a week during the delivery of our material. Throughout the day, I sometimes call colleagues to hear how their day is going. Occasionally we also help each other, for example, if I finish my tasks a bit early and a colleague still has a lot of work to do, I go over to help that person.
Kilian: You have to be good at dealing with people like with a customer where you are going to carry out installations. Secondly, you need to know exactly what the job entails; if necessary, you could spend a day at work.
How do you keep your knowledge up to date?
Kilian: I read articles on the Hive, get knowledge through the coach by calling if something is not clear or by talking to colleagues about certain appliances.
Why do you like doing your job?
Kilian: It’s always something new because you never know what your next installation will look like. It’s always a surprise and I learn something almost every day.
What do you dislike about the job?
Kilian: The gas installations. This is because you have to wait at various tests here, which I don’t like very much. I always try to do preparatory work for the electrical installation while waiting, that way I don’t waste time doing nothing.
23 May 2023 
Functie in de kijker